Appreciation for Professionalism Received From Lakes Region Chimney Pro

Winilyme · 07-13-2026, 02:17 PM

We're scheduled to have our roof replaced in a few months. Our roofer expressed some concern with our stainless chimney cap as the flat top was somewhat inverted and holding water after each rainstorm. Our roofer doesn't do this type of work but he highly recommended reaching out to Lakes Region Chimney Pro.

Carrie answered my call, she was immediately helpful (and extremely personable) in setting up a site visit with Ryan from their company the following week. A very friendly Ryan arrived on time (yes - you read that right - on time) and quickly set-up a ladder and we went up on the roof. He carefully assessed the situation and advised that while his company could supply a new chimney cap, he felt it wasn't necessary and instead recommended adding some flat stock steel to the underside of the cap to raise it just enough to ensure drainage of any water that would otherwise gather there. He further suggested this might be something I'd consider tackling myself given it's a rather simple solution. All the while he said Lakes Region Chimney Pro would be happy to handle whatever I needed them to. He said they'd send a proposal (which I've since received) to complete this modification and, before leaving, told me everything I needed to know to do the work myself...including where to purchase the flat stock (Lowes), dimensions, etc. He also suggested if I had difficulty getting Lowe's to cut it, I could stop by his business and they could help with that. At NO time did Ryan appear more interested in securing work than he did in providing good advice.

Last week I headed to Lowe's. They had the steel but advised that they no longer provided cutting services for this product. I remembered Ryan's offer and, steel in tow, I made the short trip from Lowe's to Lakes Region Chimney Pro's place of business. I arrived in the late afternoon, well aware they might have left for the day. I was fortunate to find Josh in his truck, about to leave. I explained my meeting with Ryan, that Lowe's no longer would cut the steel, and I was hoping someone there could help me with that. As friendly person #3, Josh immediately agreed to help and jumped out of his truck. He retrieved a grinder and made the two cuts I needed. I asked to pay. He said no.

The purpose of this post is to explain my interaction with a company that was 3 for 3 in terms of my service hopes. No services they provided resulted in a job for them but all of it resulted in a potential customer that came away more than impressed, ready to recommend them, and hopeful that this review will result in many times more business for Lakes Region Chimney Pro than they ever would have received through me.

Give them a call if you need any work involving a chimney or fireplace. Link to their website: https://lakesregionchimneypro.com/ or 603-520-7217.

bobkatfly · 07-14-2026, 07:11 AM

Good to hear about your experience. My chimney needs a little re-pointing along some of the brick joints. I'd consider doing it myself but the roof is a 12 pitch. Ain't happening. I'll give them a call.
Thanks

Biggd · 07-14-2026, 09:19 AM

I used them for a about 5 years for cleanings. They always did a great job, but I couldn't deal with the hard upsell every year.
I finally bought a cleaning kit and do it myself now.

COW ISL TIME · 08-26-2026, 01:01 PM

Had them out to Cow Island to clean my wood stove pipe and also my neighbours wood stove pipe. On time, pleasant and professional. Climbed up my 14 pitch metal roof like walking on the ground. all around great job will use them in the future

07-13-2026, 02:17 PM	#1
Winilyme Senior Member Join Date: Oct 2019 Location: Ice in = CT / Ice out = Winnipesaukee Posts: 620 Thanks: 177 Thanked 338 Times in 184 Posts	Appreciation for Professionalism Received From Lakes Region Chimney Pro We're scheduled to have our roof replaced in a few months. Our roofer expressed some concern with our stainless chimney cap as the flat top was somewhat inverted and holding water after each rainstorm. Our roofer doesn't do this type of work but he highly recommended reaching out to Lakes Region Chimney Pro. Carrie answered my call, she was immediately helpful (and extremely personable) in setting up a site visit with Ryan from their company the following week. A very friendly Ryan arrived on time (yes - you read that right - on time) and quickly set-up a ladder and we went up on the roof. He carefully assessed the situation and advised that while his company could supply a new chimney cap, he felt it wasn't necessary and instead recommended adding some flat stock steel to the underside of the cap to raise it just enough to ensure drainage of any water that would otherwise gather there. He further suggested this might be something I'd consider tackling myself given it's a rather simple solution. All the while he said Lakes Region Chimney Pro would be happy to handle whatever I needed them to. He said they'd send a proposal (which I've since received) to complete this modification and, before leaving, told me everything I needed to know to do the work myself...including where to purchase the flat stock (Lowes), dimensions, etc. He also suggested if I had difficulty getting Lowe's to cut it, I could stop by his business and they could help with that. At NO time did Ryan appear more interested in securing work than he did in providing good advice. Last week I headed to Lowe's. They had the steel but advised that they no longer provided cutting services for this product. I remembered Ryan's offer and, steel in tow, I made the short trip from Lowe's to Lakes Region Chimney Pro's place of business. I arrived in the late afternoon, well aware they might have left for the day. I was fortunate to find Josh in his truck, about to leave. I explained my meeting with Ryan, that Lowe's no longer would cut the steel, and I was hoping someone there could help me with that. As friendly person #3, Josh immediately agreed to help and jumped out of his truck. He retrieved a grinder and made the two cuts I needed. I asked to pay. He said no. The purpose of this post is to explain my interaction with a company that was 3 for 3 in terms of my service hopes. No services they provided resulted in a job for them but all of it resulted in a potential customer that came away more than impressed, ready to recommend them, and hopeful that this review will result in many times more business for Lakes Region Chimney Pro than they ever would have received through me. Give them a call if you need any work involving a chimney or fireplace. Link to their website: https://lakesregionchimneypro.com/ or 603-520-7217.

07-14-2026, 07:11 AM	#2
bobkatfly Senior Member Join Date: Aug 2015 Location: Center Tuftonboro Posts: 439 Thanks: 66 Thanked 67 Times in 56 Posts	Good to hear about your experience. My chimney needs a little re-pointing along some of the brick joints. I'd consider doing it myself but the roof is a 12 pitch. Ain't happening. I'll give them a call. Thanks __________________ Bob F Amherst till the big 66 comes (made it!) Winter Harbor/Mirror Lake till the big guy comes

08-26-2026, 01:01 PM	#4
COW ISL TIME Member Join Date: Oct 2009 Location: cow Island and Bedford NH Posts: 25 Thanks: 2 Thanked 18 Times in 10 Posts	good company great employees Had them out to Cow Island to clean my wood stove pipe and also my neighbours wood stove pipe. On time, pleasant and professional. Climbed up my 14 pitch metal roof like walking on the ground. all around great job will use them in the future

The Following 2 Users Say Thank You to Winilyme For This Useful Post:
bobkatfly (07-14-2026), Descant (08-27-2026)

07-14-2026, 09:19 AM	#3
Biggd Senior Member Join Date: Nov 2016 Location: Waltham Ma./Meredith NH Posts: 4,537 Thanks: 2,506 Thanked 1,296 Times in 833 Posts	I used them for a about 5 years for cleanings. They always did a great job, but I couldn't deal with the hard upsell every year. I finally bought a cleaning kit and do it myself now.