Are rims directional?

[thinkxingu]

Originally Posted by SailinAway

I talked to another mechanic today. He said that rims are not symmetrical---you can't reverse them inside/outside. Therefore I believe my tires were mounted on the rims backwards by the dealer. Garage #1 didn't notice the problem and did not remove the tires from the rims. Garage #2 did notice the problem and remounted the tires on the rims. When Tire Warehouse removed the old tires, they were correctly mounted, meaning that Garage #2 mounted them correctly. Do you agree that this problem originated with the dealer? If so, I'm going to contact the dealer and ask to be refunded part of the cost of the new tires.

There's no way anyone is going to take responsibility for that at this point—too many cooks in the stew.

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[SailinAway]

Originally Posted by thinkxingu

There's no way anyone is going to take responsibility for that at this point—too many cooks in the stew.

Sent from my SM-G990U1 using Tapatalk

Fine, but I want the dealer to know my feeling about this. The owner gave me a big speech about how much he loves his customers as I left the lot with my new car. The service manager treated me shabbily when I told her about the tire problem. A $500 error should be brought to their attention. At the very least, when you report a problem a company shows it true colors, which is good to know. I have faith in the power of the written word.