The Lobster Pound

mike ray · 08-05-2009, 06:25 PM

I was just offering explanations to why our roofdeck wasnt open, and why our food is priced the way it is. My tone wasnt meant to be combative or defensive. As far as the posts go, that was one post about a month ago. we havent had any action on the forum good or bad for a while now. That leads me to believe things are going pretty well seeing as how most of what gets reported on the forum is negative. being at the pound each day, I get the customers feedback instantaneouesly and as I said before, we do make mistakes. servers do make errors and so does the kitchen, but you said its a common theme at the pound, and I'm saying it's just not the case. When you do the amount of volume we do it is impossible to make everybody happy. Some customers you cant make happy no matter what you do.
In your case, yes, the server did make mistakes.Those are problems that happen everyday in every resturant and we will work hard to stay on top of them.

08-05-2009, 06:25 PM	#28
mike ray Member Join Date: Jul 2008 Posts: 40 Thanks: 3 Thanked 31 Times in 9 Posts	just an explaination I was just offering explanations to why our roofdeck wasnt open, and why our food is priced the way it is. My tone wasnt meant to be combative or defensive. As far as the posts go, that was one post about a month ago. we havent had any action on the forum good or bad for a while now. That leads me to believe things are going pretty well seeing as how most of what gets reported on the forum is negative. being at the pound each day, I get the customers feedback instantaneouesly and as I said before, we do make mistakes. servers do make errors and so does the kitchen, but you said its a common theme at the pound, and I'm saying it's just not the case. When you do the amount of volume we do it is impossible to make everybody happy. Some customers you cant make happy no matter what you do. In your case, yes, the server did make mistakes.Those are problems that happen everyday in every resturant and we will work hard to stay on top of them.