New Metrocast Setup

[winnipiseogee]

Originally Posted by sa meredith

Talk about over kill. Did they do their part??? Pretty darn sure they did.
Now..as for re-learning how to use stuff...Don't we all hate change at first. I do. I'm the worst.

I disagree - they didn't just change things they actually took away a whole lot of options that we used to have. New technology never bothers me - I love new toys. But... The new toys should work better than the old toys or its not an "upgrade"!

We can no longer search for tv shows by name, we can't look days into the future to see if there are shows that we might want to record, our ability to record shows is WAY less. We have one hour of tv recorded and it is telling me that I am now 77% full!! Does this mean I can only record an hour and twenty minutes of TV?!?! That is ridiculous.

Finally, I have two residential accounts and 4 business accounts. Admittedly I never look at my paper bills because everything is online but I never heard about any of this. No emails, no phone calls. Its a serious inconvenience.

I was annoyed enough today that I called down to Metrocast's corporate parent. The executive secretary told me that everyone's phone was ringing off the hook. I think its clear they screwed up. The only question in my mind is are they going to do anything about it??

[nada]

Originally Posted by winnipiseogee

I disagree - they didn't just change things they actually took away a whole lot of options that we used to have. New technology never bothers me - I love new toys. But... The new toys should work better than the old toys or its not an "upgrade"!

We can no longer search for tv shows by name, we can't look days into the future to see if there are shows that we might want to record, our ability to record shows is WAY less. We have one hour of tv recorded and it is telling me that I am now 77% full!! Does this mean I can only record an hour and twenty minutes of TV?!?! That is ridiculous.

Finally, I have two residential accounts and 4 business accounts. Admittedly I never look at my paper bills because everything is online but I never heard about any of this. No emails, no phone calls. Its a serious inconvenience.

I was annoyed enough today that I called down to Metrocast's corporate parent. The executive secretary told me that everyone's phone was ringing off the hook. I think its clear they screwed up. The only question in my mind is are they going to do anything about it??

You can still search for shows i have the logitech remote and when i hit menu on it there is an icon you click on to do your search

[Wood Chopper]

I found that most of the same settings still exist, but the navigation is horrible. Not just a matter of getting used to it, some of the menus have no "back" button, you have to start over. This is like being forced from Windows7 back to 3.1.

Scrolling through the guide is not scrolling at all, it "pages".

Also found the playback feature is nowhere near as intuitive as the previous. Fast forwarding through commercials and hitting play used to jump you back a few seconds, now it starts immediately requiring you to rewind.

Finally, we couldn't turn the box off last night because it was recording..this was never a issue before.

Finally, finally....the interface just plain looks terrible.

Hate to complain so much about TV, we have many more important things, but it really bugs me that Metrocast is trying to sell this to us as an enhancement. That couldn't be farther from the truth, it's about money and advertising.

Someone didn't do their due diligence on this.

[Slickcraft]

Originally Posted by Wood Chopper

I found that most of the same settings still exist, but the navigation is horrible. Not just a matter of getting used to it, some of the menus have no "back" button, you have to start over. This is like being forced from Windows7 back to 3.1.

Scrolling through the guide is not scrolling at all, it "pages".

Also found the playback feature is nowhere near as intuitive as the previous. Fast forwarding through commercials and hitting play used to jump you back a few seconds, now it starts immediately requiring you to rewind.

Finally, we couldn't turn the box off last night because it was recording..this was never a issue before.

Finally, finally....the interface just plain looks terrible.

Hate to complain so much about TV, we have many more important things, but it really bugs me that Metrocast is trying to sell this to us as an enhancement. That couldn't be farther from the truth, it's about money and advertising.

Someone didn't do their due diligence on this.

I agree on all counts. Especially aggravating is that you can no longer shut the box off to standby when it is set to record. So we can't use the single DVR remote to shut down the TV, cable box and the audio system all at once. Now we have to dig out the TV and audio remotes from storage to sit along side the DVR remote.

[Jonas Pilot]

How about when your switching channels. It's all out of whack. The synchronization is way off.