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Old 07-30-2021, 11:26 AM   #1
bruinsfan
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Default Lemon Grass in Moultonborough

Great food. No question the food is outstanding.

As I was driving home, I called up to place a to-go order and the lady who answered told me to hold on…..she must have thought that she placed the call on hold.

Next thing I hear is her scream that these (beeping) customers need to place the orders on-line and not call in.

She then comes back on and takes my order without issue.

I picked up the food and the lady was very salty and not inviting at all. This was the same person from the phone.

The food was great but the front of the house person representing the Lemon Grass brand is a complete turn off. She’ll piss off the wrong person one day and tank this successful business.
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Old 08-09-2021, 07:45 AM   #2
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Wanted to give a positive review to Lemon Grass. Four of us went last night. It was very busy and clearly they were short of staff but they managed successfully to serve us timely and food was outstanding. We all had the fish of the night which to my surprise was a choice of halibut, haddock, salmon or grouper. Two had the haddock, one salmon and I had grouper. All of us were impressed with dinner. There were a lot of take outs orders while we waited but were seated on time for our reservation at six.
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Old 08-09-2021, 07:58 AM   #3
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Originally Posted by phoenix View Post
Wanted to give a positive review to Lemon Grass. Four of us went last night. It was very busy and clearly they were short of staff but they managed successfully to serve us timely and food was outstanding. We all had the fish of the night which to my surprise was a choice of halibut, haddock, salmon or grouper. Two had the haddock, one salmon and I had grouper. All of us were impressed with dinner. There were a lot of take outs orders while we waited but were seated on time for our reservation at six.
Love Lemon Grass! Do they have outdoor seating, or only inside?
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Old 08-09-2021, 01:30 PM   #4
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Just saying ... we all work for a living, and sometimes work is stressful. The pressure of having a ton of orders to fill with limited staff is hard, and people sometimes show the stress. I'm ok with the occasional grumpy restaurant worker these days.

And, I'll take outstanding food with grumpy service over smiling service and so-so food every time!
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Old 08-09-2021, 06:15 PM   #5
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Love Lemon Grass! Do they have outdoor seating, or only inside?
Only inside. Tables are well spaced in the dining room, but the bar area can get cramped.
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Old 08-09-2021, 06:46 PM   #6
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Only inside. Tables are well spaced in the dining room, but the bar area can get cramped.
Ah, bummer. It still gets my highest review, but my wife is not comfortable indoors yet. It's too bad--they could probably do very well with some tables behind a screen in the parking lot
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Old 08-12-2021, 05:58 AM   #7
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Ah, bummer. It still gets my highest review, but my wife is not comfortable indoors yet. It's too bad--they could probably do very well with some tables behind a screen in the parking lot
Your highest review, but you haven’t been there since ? If you don’t know about outdoor dining then 2019 season ?
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Old 08-13-2021, 03:55 PM   #8
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Your highest review, but you haven’t been there since ? If you don’t know about outdoor dining then 2019 season ?
Yes--my highest review--I've been there dozens of times (and the owners have not changed recently). Creative Asian fusion menu, great execution from the kitchen, an atmosphere that's comfortable for all. It's one of the few places that transcends the poofy/not poofy distinction that Think has coined.
You should try it--it's excellent
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Old 08-13-2021, 04:00 PM   #9
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Default Online orders for take-out

Quote:
Originally Posted by bruinsfan View Post
Great food. No question the food is outstanding.

As I was driving home, I called up to place a to-go order and the lady who answered told me to hold on…..she must have thought that she placed the call on hold.

Next thing I hear is her scream that these (beeping) customers need to place the orders on-line and not call in.

She then comes back on and takes my order without issue.

I picked up the food and the lady was very salty and not inviting at all. This was the same person from the phone.

The food was great but the front of the house person representing the Lemon Grass brand is a complete turn off. She’ll piss off the wrong person one day and tank this successful business.
I'll gladly place a take-out order online if it is convenient. I wish Common Man would allow take-out orders using a gift card, etc. to be placed online, but they are not set up to do so yet.
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Old 08-14-2021, 09:11 AM   #10
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LG’s online take out ordering is particularly good, it allows for some flexibility.
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