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Old 10-06-2021, 10:53 AM   #1
Sue Doe-Nym
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Default Amerigas surcharge

This should not be a new thread because the propane companies were discussed earlier this year, but I couldn’t find it. This is just a FYI for Amerigas customers: they have a new list of information and conditions, which includes a $12 per month charge for the new monitor they installed on our underground tank. At no time prior to this “no charge to the customer to install this device” was a monthly fee mentioned. There’s no question that this should be a help in monitoring the tank level from a computer, but adding a charge without first disclosing it at time of installation does not sit well. Maybe we are being unreasonable…….
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Old 10-06-2021, 12:58 PM   #2
WinnisquamZ
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Agree, but what are your options? Cancel account, stop using propane?


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Old 10-06-2021, 01:37 PM   #3
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Request that they come back and take out the monitor that you didn't pay for them to install in the first place.
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Old 10-06-2021, 03:19 PM   #4
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Don’t they own the underground tank? But, please let us all know how that goes


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Old 10-06-2021, 03:50 PM   #5
Sue Doe-Nym
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We are unlikely to go crazy over this, but it’s not a professional way to do business. My guess is that there will be a sufficient number of customers who raise a stink about it, and perhaps they will rethink the policy….just a guess.
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