Expectations for boat repairs at Goodhue Hawkins?

twentworth12 · 06-18-2020, 12:37 PM

I'm looking for a sanity check on an ongoing boat repair.

I bought a 2014 Cobalt R3 from Goodhue Hawkins in late May. The boat was in good condition but on my first trip I found two issues: 1) The fuel gauge and speedometers weren't working and 2) There were a bunch of blown speakers. Goodhue Hawkins offered to fix these for free.

So, I left the boat with them on May 30th for the repair and they've had it the entire time outside of one weekend. But today I learned that they still haven't made any progress and they can't give me a timeline.

- Does it usually take this long to get a boat fixed at a dealer?
- Is poor communication the norm with boat dealers? I've had to relentlessly call and text Goodhue Hawkins almost daily to get updates (and of course, there are none).
- Is there anything I can do to speed this process up?

I'm pretty frustrated with Goodhue Hawkins but I wanted to get some feedback before I escalate.

06-18-2020, 12:37 PM	#1
twentworth12 Junior Member Join Date: Aug 2009 Posts: 7 Thanks: 0 Thanked 5 Times in 2 Posts	Expectations for boat repairs at Goodhue Hawkins? I'm looking for a sanity check on an ongoing boat repair. I bought a 2014 Cobalt R3 from Goodhue Hawkins in late May. The boat was in good condition but on my first trip I found two issues: 1) The fuel gauge and speedometers weren't working and 2) There were a bunch of blown speakers. Goodhue Hawkins offered to fix these for free. So, I left the boat with them on May 30th for the repair and they've had it the entire time outside of one weekend. But today I learned that they still haven't made any progress and they can't give me a timeline. - Does it usually take this long to get a boat fixed at a dealer? - Is poor communication the norm with boat dealers? I've had to relentlessly call and text Goodhue Hawkins almost daily to get updates (and of course, there are none). - Is there anything I can do to speed this process up? I'm pretty frustrated with Goodhue Hawkins but I wanted to get some feedback before I escalate.