open carry - Market Basket, Plymouth NH

John Mercier · 07-17-2021, 10:59 PM

Since no two people are alike... treating everyone the same makes no sense.

I have customers that set an appointment, I have customers that simply walk in and demand service.

I have customers concerned with the quality and options of a product, and customers just looking for the thing that can be attained the faster or the cheapest.

I have customers that just left a Big Box with off the shelve pricing, looking for a special order quote to match that product, and want is at a discount. When I tell them that it can not be matched... they will not take my word for it and demand a computerized quote - that takes time for a sale that will never happen. Time that cannot be allocated to another customer waiting for something that they will purchase.

I have customers that demand to know what their contractor paid for product, because they do not trust the contractor they hired.

Believe me, if people spent just a few more minutes thinking about those other customers... then it would be easier to treat everyone the same.

07-17-2021, 10:59 PM	#11
John Mercier Senior Member Join Date: Jun 2021 Posts: 3,029 Thanks: 2 Thanked 531 Times in 437 Posts	Since no two people are alike... treating everyone the same makes no sense. I have customers that set an appointment, I have customers that simply walk in and demand service. I have customers concerned with the quality and options of a product, and customers just looking for the thing that can be attained the faster or the cheapest. I have customers that just left a Big Box with off the shelve pricing, looking for a special order quote to match that product, and want is at a discount. When I tell them that it can not be matched... they will not take my word for it and demand a computerized quote - that takes time for a sale that will never happen. Time that cannot be allocated to another customer waiting for something that they will purchase. I have customers that demand to know what their contractor paid for product, because they do not trust the contractor they hired. Believe me, if people spent just a few more minutes thinking about those other customers... then it would be easier to treat everyone the same.