T Bone: Bad Steak, great experience.

[Dad207]

My wife and I went to T-Bones the other night, a go-to a couple of times a year for the jalapeño burger and a steak or an occasional prime rib. Usually a good value, and we have typically had very good experience. We recently went there, sat at the bar and put our order in, jalapeño burger for her, New York strip ($43) for me. About 20 minutes later, the bartender told us that the system failed and our orders were not put in; she said she'd ask the kitchen to prioritize our orders. OK, that happens, we were content with our drinks. About 15 minutes later our orders came out, her burger was perfect, my steak was downright tough, almost inedible. When the bartender asked about our meals, I cut my eyes and she immediately noticed I was unhappy, and I explained the situation. A few minutes later, the manager came over and offered to put in a new steak for me, I declined as I had already had about a third of it. She apologized, and five minutes later, gave us a gift certificate and had ordered us an additional steak with all of the sides to take home. When the check came out, we were charged only for drinks. Did we have late meals and a poor steak? Yes. Will we go back again – absolutely. This is a place that pays attention and knows how to make up for dropped ball.