Broadband internet

[garysanfran]

Originally Posted by TomC

can't help you with that question, but I can tell you that the company they use for billing, Conexon, is like amateur hour... Why they chose a billing company in Kansas City is beyond me. My bill is supposed to be $49.95/mo. For January, they billed me $59.95. When I asked for an explanation, it was because they tacked on a late fee... the surprise is that I am on autopay, and they are responsible for withdrawing the money - which they did on-time! If I was tight on my checking account balance, I could have bounced this or another payment.

"A billing systems error" could me lots of things from human error to computer malfunctions. Errors never seem to be for the benefit of the consumer.