Amerigas - so unreliable

[BillJohn]

We have called them several times and cannot get any info from them.

[tis]

Originally Posted by BillJohn

We have called them several times and cannot get any info from them.

Rimes? I called today to see when I was due for a delivery and was on hold for 15 minutes. That never used to happen.

[Sue Doe-Nym]

Dealing with Amerigas is just plain terrible now that the local office is closed. Before this year, everything ran smoothly, and auto delivery meant that you actually got delivery without gnawing your nails down to the quick! We are considering changing, despite their $1.30/gal. price. We can’t afford to run out of propane in this frigid weather, and it took 4 phone calls to them in December before they made a delivery, and our gauge was perilously close to E. The agita just isn’t worth it!

[upthesaukee]

I'm amazed by the problems with automatic delivery.

We have had Eastern at our house for propane for 25 yrs and my mother had it for several years before we moved in. We had Fred Fuller for oil. Both auto delivery. We switched the oil over to Eastern after the Fuller debacle.

I'm treasurer of an association and we have Eastern for both propane and oil. Also auto delivery.

Both locations we have OTEA for pricing.

One thing about having auto delivery is that you have to be your own advocate and check your fuel levels from time to time. The companies, all of them, have various formulas to figure out "degree days". It works out under normal circumstances, but have something out of the ordinary occur that increases the usage for a period of time, and their system goes out of whack. Think company staying with you for a period of time increasing usage.

I check our oil tanks and propane tanks on a regular basis and deliveries track along with our usage very nicely, for the most part.

On Eastern's website, you can log into your account and if your tanks are at 20% propane or 25% fuel oil, you can email them. You get a return email usually next day and you are scheduled for the next delivery in your town.

In the last 10 or 15 years, I have used this service 3 or 4 times between the two locations. Delivery had been within the next 3 or 4 days.

Maybe I'm that lucky or perhaps Eastern is that good on Customer Service.

For those who had south for the winter, have a friend check your tanks.

Dave

[tis]

I think as long as you go along happily and don't change your usage or it doesn't get particularly cold or something out of the ordinary you are fine. But if you use more and need a special delivery, that's when the problem begins. I don't get it, your would think they would be happy to sell more. In the old days we NEVER had these problems. I guess it's the world today.

[Lakegeezer]

Eastern put an electronic device on my propane tank that notifies them when the tank is getting low. I don't have to worry about it any more and they aren't making unnecessary deliveries. Cost this year is $1.70 via OTEA.

[JEEPONLY]

Originally Posted by tis

I think as long as you go along happily and don't change your usage or it doesn't get particularly cold or something out of the ordinary you are fine. But if you use more and need a special delivery, that's when the problem begins. I don't get it, your would think they would be happy to sell more. In the old days we NEVER had these problems. I guess it's the world today.

Even though I've been fortunate with auto-delivery, and periodic "changes" to these schedules, what you say here makes total sense. Once a blip occurs in a scheduled event (even computer regulated- which is controlled by a human!) it's time for follow-up (personal responsibility).

As I've mentioned earlier, somewhere on this forum- my working at home will increase my need for a change in auto-delivery timing. I've notified the company and will watch the oil gauge. If I feel the need to call, I will not hesitate!

This type of personal care to computer regulated stuff reminds me of the days when it was presumed that computers would minimize the amount of paper we use.

NO!- Make a hard copy/make a phone call/pay on time!
I would add "text" to this list, but my flip phone kind of negates that convenience!

[livinthedream]

Just a heads up. Rymes sold out to Superior Plus out of Toronto back in September. I use Eastern on auto delivery and have not had a problem.

[tis]

Originally Posted by JEEPONLY

Even though I've been fortunate with auto-delivery, and periodic "changes" to these schedules, what you say here makes total sense. Once a blip occurs in a scheduled event (even computer regulated- which is controlled by a human!) it's time for follow-up (personal responsibility).

As I've mentioned earlier, somewhere on this forum- my working at home will increase my need for a change in auto-delivery timing. I've notified the company and will watch the oil gauge. If I feel the need to call, I will not hesitate!

This type of personal care to computer regulated stuff reminds me of the days when it was presumed that computers would minimize the amount of paper we use.

NO!- Make a hard copy/make a phone call/pay on time!
I would add "text" to this list, but my flip phone kind of negates that convenience!

Exactly right!!

[Mskelt]

Originally Posted by fatlazyless

My tank is now down to 25% and that's when the formerly open Laconia-Amerigas suggested I contact them to get it refilled. In the past I could have swung by that Laconia office to get a refill delivery happening ..... easy-peasy .....now, with the Laconia office closed .... forever ..... getting through by the internet to the Pennsylvania, King of Prussia, Amerigas communication center is basically an impossible situation.

Amerigas should rename themselves ..... the Ameri-NO-gas Company ..... America's propane .... lack of communication .... nightmare.

So, what is an impossible situation ...... just try to communicate with Amerigas! ...

I found the best number to call is NOT the one on our bill. Call 800-805-0659. Seems to get you connected to a human faster.

[Sue Doe-Nym]

Originally Posted by Mskelt

I found the best number to call is NOT the one on our bill. Call 800-805-0659. Seems to get you connected to a human faster.

GM, mskelt. We have been wondering how you managed with Amerigas. Did they fill you up, or leave you stranded? Hope you were successful. Oops. I missed your earlier post! Sorry. ��

[garysanfran]

Before I owned the place, my parents used Suburban Propane for many years. I continued with them and have no complaints. But, I never see them mentioned on The Forum. Por que?

[TheProfessor]

Originally Posted by Sue Doe-Nym

GM, mskelt. We have been wondering how you managed with Amerigas. Did they fill you up, or leave you stranded? Hope you were successful.

My neighbor has Amerigas. Laconia office closed.

No one answers the Laconia phone nor answers the national phone number.

Here is Amerigas CEO headquarters.

Hugh J. Gallagher, CEO
Amerigas
460 North Gulph Road
Suite 100
King Of Prussia, PA 19406-2815

Of course, no one answers the phone there either.

[Sue Doe-Nym]

I have right in front of me a form letter from Amerigas’ CEO, admitting that there have been problems (really?) and that they are being very diligent in solving these issues so that they can not only meet our expectations, but will exceed them! Ha! Stay tuned...

[RUGMAN]

We have always had eastern propane with no issues, maybe they are a little higher in price, but in the dead of winter I feel nice and warm, looks like other vendors are not as reliable. "If it ain't broke why try to fix it"