The Bridge diner - Wolfeboro

[Outdoorsman]

Originally Posted by Biggd

I agree but the younger customers today are quick to post first instead of confronting the business owner with their complaint.
I had one customer give me a bad review because I changed her oil and forgot to reset her oil reminder light because it wasn't on at the time, not all cars have them. A few weeks later it came up on her dash that she need an oil change. So she wrote a review saying I never changed her oil and ripped her off by charging her for an oil change. All she had to do was call me or come by and I could have reset the light in seconds. An honest mistake didn't mean that I ripped her off.
Also, if one of my employees does something stupid, I'm the owner and it's my job to make it right.

This is a perfect example of the point I was trying to make with my prior post.

I find that people post to social media more often when they have a problem with a single experience or when the restaurant does not suit their (lifestyle)?
JMO, but people tend to post complaints about businesses more often that positive comments.

[Biggd]

Originally Posted by Outdoorsman

This is a perfect example of the point I was trying to make with my prior post.

I also notice people tend to follow the crowd. If they see a bunch of negative posts then they tend to chime in with their own negativity. Just like online bullying.

[tis]

Originally Posted by Biggd

I also notice people tend to follow the crowd. If they see a bunch of negative posts then they tend to chime in with their own negativity. Just like online bullying.

People are always that way. If you have ever been to a town meeting it is a perfect example of how people go with the way the wind is blowing. That's why a few plants could make a huge difference and probably does often.