TV issue-HELP !

Slickcraft · 05-12-2015, 06:02 AM

Another video source is the built in menu, the remote should have a menu button. If you can see the menu long enough you should be able to find the software version.

On the Visio web site you should be able to download the manual which should cover how to update the software. You should also be able to download any software update and then transfer it to a USB memory stick aka flash drive.

Doubt it is a Roku problem however their online tech support is pretty good. You could try live chat or fill out the web submission form.
http://support.roku.com/entries/413244-contact-support

TheProfessor · 05-12-2015, 07:08 AM

I've had similar issues with my TV.

Unplug everything. Don't reconnect anything. Except.

Connect the TV directly with the RG6 (black round wire).

Of course plug in the TV again and try this. Use TV start button if you can find it. There may be a manual (on TV) MENU button. Make sure that you are on the TV and not some other accessory listed in the MENU. If you have the actual remote that came with TV make sure new batteries and try that.

In other words try the TV alone as if there were no other equipment attached.

TheProfessor · 05-12-2015, 07:10 AM

Also on the older Visio TV's the power cord had built in a small black box as part of the power cord. On the early Visio TV's that was known to give out.
New Visio's have a regular power cord.

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05-12-2015, 06:02 AM	#1
Slickcraft Senior Member Join Date: Mar 2008 Location: Welch Island and The Taylor Community Posts: 3,388 Thanks: 1,260 Thanked 2,148 Times in 983 Posts	Another video source is the built in menu, the remote should have a menu button. If you can see the menu long enough you should be able to find the software version. On the Visio web site you should be able to download the manual which should cover how to update the software. You should also be able to download any software update and then transfer it to a USB memory stick aka flash drive. Doubt it is a Roku problem however their online tech support is pretty good. You could try live chat or fill out the web submission form. http://support.roku.com/entries/413244-contact-support

05-12-2015, 07:08 AM	#2
TheProfessor Senior Member Join Date: Nov 2010 Posts: 1,164 Thanks: 17 Thanked 357 Times in 214 Posts	I've had similar issues with my TV. Unplug everything. Don't reconnect anything. Except. Connect the TV directly with the RG6 (black round wire). Of course plug in the TV again and try this. Use TV start button if you can find it. There may be a manual (on TV) MENU button. Make sure that you are on the TV and not some other accessory listed in the MENU. If you have the actual remote that came with TV make sure new batteries and try that. In other words try the TV alone as if there were no other equipment attached.

05-12-2015, 07:10 AM	#3
TheProfessor Senior Member Join Date: Nov 2010 Posts: 1,164 Thanks: 17 Thanked 357 Times in 214 Posts	Also on the older Visio TV's the power cord had built in a small black box as part of the power cord. On the early Visio TV's that was known to give out. New Visio's have a regular power cord.