Walter's Basin

[Gatto Nero]

My wife and I stopped in this past Sunday. We were on the way home from Vermont on a motorcycle and it started raining just as we were passing by so we figure it was as good a place as any. It was early evening, maybe 6:30, and we both got specials that they were advertising. My wife got salmon and I got scallops. My wife had no complaint with the salmon but I took one bite of the scallops and knew instantly that they had turned. I called the server over and let her know. She was very nice about it. She took them back and gave me the menu to look over again. She came back a few minutes later to take my order again but then she proceeded to tell me that the scallops were not bad, that I must not have liked the sauce they had used in the special because the scallops were just "picked" that morning. I told her that unless they were using ammonia in their sauce they most certainly were bad. My second meal arrived and when she came back to check on it she told me that they had, in fact, gone bad. Ya, I know.

Although I wasn't too thrilled with the fact that the daily seafood special that I bit into tasted like ammonia and they didn't know it, and they even argued the fact as a fist reaction, that wasn't what caused me to write this here. I get that things happen. The server was very nice, not apologetic, but nice. What got me irked is that no one from management ever came over to apologize or to offer some sort of comp. I don't go looking for comps in restaurants. I hardly ever complain unless its something over the top like this but it just seemed to me that some sort of unsolicited reaction was in order. I did not seek out the manager and I did not ask for a comp so some might say I shouldn't be bitching here as a first resort, but it seems to me with a serious issue like obviously bad seafood I shouldn't have to ask to see the manager. I shouldn't have to ask for a comp. I worked in a restaurants all through high school and college and if that ever happened in any of the places I worked that was a major deal. Management would have been notified immediately and they would have been all over it apologizing and offering whatever they could to try and make up for it. The fact that it was barely acknowledged by my server and not at all by management is enough for me never to go back their again.

Just sayin

[RTTOOL]

Originally Posted by Gatto Nero

My wife and I stopped in this past Sunday. We were on the way home from Vermont on a motorcycle and it started raining just as we were passing by so we figure it was as good a place as any. It was early evening, maybe 6:30, and we both got specials that they were advertising. My wife got salmon and I got scallops. My wife had no complaint with the salmon but I took one bite of the scallops and knew instantly that they had turned. I called the server over and let her know. She was very nice about it. She took them back and gave me the menu to look over again. She came back a few minutes later to take my order again but then she proceeded to tell me that the scallops were not bad, that I must not have liked the sauce they had used in the special because the scallops were just "picked" that morning. I told her that unless they were using ammonia in their sauce they most certainly were bad. My second meal arrived and when she came back to check on it she told me that they had, in fact, gone bad. Ya, I know.

Although I wasn't too thrilled with the fact that the daily seafood special that I bit into tasted like ammonia and they didn't know it, and they even argued the fact as a fist reaction, that wasn't what caused me to write this here. I get that things happen. The server was very nice, not apologetic, but nice. What got me irked is that no one from management ever came over to apologize or to offer some sort of comp. I don't go looking for comps in restaurants. I hardly ever complain unless its something over the top like this but it just seemed to me that some sort of unsolicited reaction was in order. I did not seek out the manager and I did not ask for a comp so some might say I shouldn't be bitching here as a first resort, but it seems to me with a serious issue like obviously bad seafood I shouldn't have to ask to see the manager. I shouldn't have to ask for a comp. I worked in a restaurants all through high school and college and if that ever happened in any of the places I worked that was a major deal. Management would have been notified immediately and they would have been all over it apologizing and offering whatever they could to try and make up for it. The fact that it was barely acknowledged by my server and not at all by management is enough for me never to go back their again.

Just sayin

you needed scallops you should try mr's-c for seafood they also have the best lamb chops

[Gatto Nero]

Originally Posted by RTTOOL

you needed scallops you should try mr's-c for seafood they also have the best lamb chops

As much as I would love to revisit Mr. C's it's probably not in the best interest of this forum so I will refrain. What do you think, GTO?