Fuller Oil and Propane

[upthesaukee]

Originally Posted by brk-lnt

IMO, if they are going to sign you up for *automatic* delivery on a pre-buy program, they should be able to manage that appropriately. Yes, as the homeowner I need to keep an eye on my oil levels, which I did. But Fullers performance this season has been pretty much consistently poor since December-ish.

As I said earlier, I am fortunate (?) because I usually get one fill up a year, which is really good seeing how I have to use Kerosene. I am not on a pre-buy because of our low use, and because my experience with a pre-buy with an organization I am involved with was not good... for two years. The pre-buy was good if the price went higher than the pre-buy rate, but no relief if the price dropped below. but that is for another thread.

Back on track, I hope they get it together... I can see some legal ramifications coming about, either in a civil area, or by the state.

[Legionnaire70]

I'd say the writing on the wall is pretty clear, they will be claiming bankruptcy soon i'm sure....probably in the same line as THE MEAT HOUSE...

[brk-lnt]

BTW, if you were one of the Fred Fuller customers previously affected and had to buy oil elsewhere, you can read a fairy tale letter from Fred here, and download a form to submit a claim for reimbursement:

http://www.fullers.com/news/issue-claims-form

They have set up a fund equal to their "donation" to the state of NH, which had to step in to run their business for them. So, this fund is about $22,000 or so. That means the first, maybe, 150 people to submit a form might have a chance at reimbursement.

[Lakemamma]

Thank you BRK for that....

I called them today as I am still waiting for our delivery. Again I got told might b there in 10 days and that's what I was told last time I called. The receptionist said well we understand if you go somewhere else. Wow, ok I will thanks I need oil and I need it now.

Called another company and will get delivery tomorrow.

[secondcurve]

Originally Posted by Lakemamma

Thank you BRK for that....

I called them today as I am still waiting for our delivery. Again I got told might b there in 10 days and that's what I was told last time I called. The receptionist said well we understand if you go somewhere else. Wow, ok I will thanks I need oil and I need it now.

Called another company and will get delivery tomorrow.

You're a good person for waiting so long to take your business elsewhere. But it is always the right move to make when a company is consistently unable to meet its customers' needs.