Castle in the Clouds

[tummyman]

I assume you discussed this with the management. Assuming the facts are all understood by both sides (if there is an explanation other than what your post has, I assume you'll post their side as well), any solid business person would make the situation "right" by, for example, providing a free lunch gift certificate to all who came and left hungry, or some other equitable correction. Good relations are better than bad press. Think about it...how much did it cost the business to short 25 pieces of chick...maybe $30-40 total plus costs for shrimp? So maybe the problem was a $100 cost problem... What do they think the bad press is costing them in possible lost business?

To do nothing, there are 25 people with negative views of this business flowating around the community. Time for someone to buck up and get to the bottom of the problem.

[Greene's Basin Girl]

I was at the Women's Club luncheon and the food situation was disappointing. A close friend of mine is very experienced at catering. She catered at Church Landing for years. She recently applied for a job at the Castle, but she didn't get the job. I noticed today that the staff was young and appeared inexperienced. Maybe the kitchen was also inexperienced. Experience (even though the person might be middle-aged or older) often can make the difference between a successful business or not. I hope the Castle gets the food service part of their business straightened-out. Summer is just around the corner.

[dpg]

Originally Posted by tummyman

I assume you discussed this with the management. Assuming the facts are all understood by both sides (if there is an explanation other than what your post has, I assume you'll post their side as well), any solid business person would make the situation "right" by, for example, providing a free lunch gift certificate to all who came and left hungry, or some other equitable correction. Good relations are better than bad press. Think about it...how much did it cost the business to short 25 pieces of chick...maybe $30-40 total plus costs for shrimp? So maybe the problem was a $100 cost problem... What do they think the bad press is costing them in possible lost business?

To do nothing, there are 25 people with negative views of this business flowating around the community. Time for someone to buck up and get to the bottom of the problem.

Your correct the restaurant should have a chance to make things right. But a free lunch to everyone who left hungry? Like you said it was maybe (??) a 100.00 error at their cost how much would a free lunch cost them for 15,20,25 people? That might be a lot to ask, either case a tough call for the place.

[tummyman]

Originally Posted by dpg

Your correct the restaurant should have a chance to make things right. But a free lunch to everyone who left hungry? Like you said it was maybe (??) a 100.00 error at their cost how much would a free lunch cost them for 15,20,25 people? That might be a lot to ask, either case a tough call for the place.

Yes, it may be costly, but do not forget they WERE PAID for these meals that apparently were not delivered. So they pocketed the cost/profit already. As a result, the cost would not be substantial to offer some sort of compensatory lunch....and how do you measure he adverse cost of bad publicity? I say fix this ASAP and move on. Nothing better for good public relations than doing the right thing before things fester.