Outstanding Customer Service - Gillan Marine

RLW · 05-22-2012, 05:52 PM

kbh, I just noticed that you are fairly new to the forum and glad you have joined us. Have fun and enjoy the Winni Forum while making many new friends. I’m sure glad that someone more especially Gillan’s came to your rescue so to speak. In my book they are one of the best or the best around the lake and Ernie is always checking in with the customer to see how they have made out with the work that they have performed.

jrc · 05-23-2012, 11:38 AM

It is good to hear there are still people like that in the world. Believe it or not there are a lot of them on the lake.

I had a very similar issue on my first boat. The gas would not go in even though the tank was nowhere near full. It turned out to be the vent line. The way the factory routed it, gas would settle in low spots and stop the air from getting out. If you can't push air out of the tank, the fuel can't get in. Irwin's rerouted the vent line with no dips and I never had another problem.

BTW think about BoatUS towing, you can buy their best plan to cover you or even buy their cheapest plan, at least you will have someone to call 24/7. It's like $50 a year.

05-22-2012, 05:52 PM	#1
RLW Senior Member Join Date: Jul 2002 Location: Alton Bay on the mountain by a lake Posts: 2,023 Thanks: 563 Thanked 444 Times in 311 Posts	*kbh,* I just noticed that you are fairly new to the forum and glad you have joined us. Have fun and enjoy the Winni Forum while making many new friends. I’m sure glad that someone more especially Gillan’s came to your rescue so to speak. In my book they are one of the best or the best around the lake and Ernie is always checking in with the customer to see how they have made out with the work that they have performed. __________________ There is nothing better than living on Alton Mountain & our grand kids visits.

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05-23-2012, 11:38 AM	#2
jrc Senior Member Join Date: Apr 2004 Location: NH Posts: 2,689 Thanks: 33 Thanked 439 Times in 249 Posts	It is good to hear there are still people like that in the world. Believe it or not there are a lot of them on the lake. I had a very similar issue on my first boat. The gas would not go in even though the tank was nowhere near full. It turned out to be the vent line. The way the factory routed it, gas would settle in low spots and stop the air from getting out. If you can't push air out of the tank, the fuel can't get in. Irwin's rerouted the vent line with no dips and I never had another problem. BTW think about BoatUS towing, you can buy their best plan to cover you or even buy their cheapest plan, at least you will have someone to call 24/7. It's like $50 a year.