New Metrocast Setup

[winnipiseogee]

So I finally get around to resetting my DVRs and asking for a credit for the service interruption. After being bounced around from person to person I realize that they are coming up with some pretty ridiculous reasons for not giving me a refund (for example - "if you wanted a refund you should have called in the first few days - its been 3 weeks so we don't think we will give you a refund" Mind you wait times in the first week were easily over an hour!

Finally after an hour and a half one of the reps tells me its because MetroCast gives them bonuses for NOT refunding customers money even if the customer is rightfully due the money!!!

What kind of a company does that?!?!? Clearly one that doesn't care about their customers!!!

Now hopefully I can get a satellite signal for Direct TV!