A good ride spoiled…kinda

OCDACTIVE · 05-24-2010, 02:07 PM

I also was very surprised by the answer.

1. busiest time of year for any marina to be able to fit you in
2. knowing how the owner perceives good business it was surprising. However I have always heard good things about the service department.

Glad to hear you are back on the water. I will be all over the place next weekend.

Hope to see you.

hancoveguy · 05-24-2010, 04:26 PM

Glad it all worked out for you. That is some good luck. I will def. keep Fay's in mind for future mechanical issues. My loyalty is still with Melvin Village but Fay's deserves a close second it sounds like...

Charlie T · 05-25-2010, 11:49 AM

HI,

I happened to be at Fays working on my boat when Steve was taking care of your impeller. I have to say that the service you got was typical of what I see with Fays service dept and Steve in particular. I do a lot of my own repairs but if I don't have the time or inclination to do something I always feel comfortable and well taken care of when they do it. Fays prices have always been more than fair and I've never had issues with how their service is performed. You've stumbled on some great guys to service your boat.

Enjoy the Season

Charlie T

Kracken · 05-25-2010, 12:18 PM

Thank you Charlie,

The impellor was supposedly replaced 10 months ago by another marina. I am not saying they didn’t replace it, but I certainly have my doubts. Had I returned the boat to the same marina for replacement it would be highly unlikely it would be ready for this coming weekend. People always talk about bad experiences with service, repairs and pricing at marinas, when I stumbled into this situation I was compelled to give praise where it is due. Fay’s Boatyard has earned my business going forward.

jrc · 05-25-2010, 02:38 PM

Thanks Kracken, it's good to hear good reviews. People are always ready to write when they are steamed, takes extra effort to write when things go well.

If I see a stopped boat I usually don't stop or even go over and check it out unless someone is waving. Maybe I should. I think I would stop if it was especially quiet (Early May or late October). But during the normal days I just figure the peole stopped for a swim. Now hatches open and smoke coming out should draw somebody's attention.

John A. Birdsall · 05-25-2010, 02:52 PM

I too had a breakdown just outside and south of Minge Cove. I have two gas tanks and ran out of gas. Upon changing tanks it would not start. I in after thought am glad that it didn't, as I did not put oil in the gas and it would have ceased the engine. My sister stood up with a rope in her hands and within minutes we were towed four miles or so to our cottage. My friend would not even accept some gas money. Thanks Dave I bet nobody would believe you can paddle a pontoon boat.

05-24-2010, 02:07 PM	#1
OCDACTIVE Senior Member Join Date: Feb 2009 Location: Fort Myers FL / Moultonboro Posts: 1,045 Thanks: 444 Thanked 574 Times in 178 Posts	I also was very surprised by the answer. 1. busiest time of year for any marina to be able to fit you in 2. knowing how the owner perceives good business it was surprising. However I have always heard good things about the service department. Glad to hear you are back on the water. I will be all over the place next weekend. Hope to see you. __________________ Have you had your Vessel Inspected Yet?

05-25-2010, 11:49 AM	#3
Charlie T Senior Member Join Date: Apr 2004 Posts: 330 Thanks: 276 Thanked 200 Times in 96 Posts	Fays service HI, I happened to be at Fays working on my boat when Steve was taking care of your impeller. I have to say that the service you got was typical of what I see with Fays service dept and Steve in particular. I do a lot of my own repairs but if I don't have the time or inclination to do something I always feel comfortable and well taken care of when they do it. Fays prices have always been more than fair and I've never had issues with how their service is performed. You've stumbled on some great guys to service your boat. Enjoy the Season Charlie T

05-25-2010, 02:52 PM	#6
John A. Birdsall Senior Member Join Date: Apr 2004 Location: Norwich, CT Posts: 599 Thanks: 27 Thanked 51 Times in 35 Posts	break down I too had a breakdown just outside and south of Minge Cove. I have two gas tanks and ran out of gas. Upon changing tanks it would not start. I in after thought am glad that it didn't, as I did not put oil in the gas and it would have ceased the engine. My sister stood up with a rope in her hands and within minutes we were towed four miles or so to our cottage. My friend would not even accept some gas money. Thanks Dave I bet nobody would believe you can paddle a pontoon boat.

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

05-24-2010, 04:26 PM	#2
hancoveguy Senior Member Join Date: Oct 2008 Posts: 276 Thanks: 95 Thanked 65 Times in 30 Posts	Glad it all worked out for you. That is some good luck. I will def. keep Fay's in mind for future mechanical issues. My loyalty is still with Melvin Village but Fay's deserves a close second it sounds like...

05-25-2010, 12:18 PM	#4
Kracken Senior Member Join Date: Jul 2009 Location: Alton Posts: 223 Thanks: 46 Thanked 130 Times in 50 Posts	Thank you Charlie, The impellor was supposedly replaced 10 months ago by another marina. I am not saying they didn’t replace it, but I certainly have my doubts. Had I returned the boat to the same marina for replacement it would be highly unlikely it would be ready for this coming weekend. People always talk about bad experiences with service, repairs and pricing at marinas, when I stumbled into this situation I was compelled to give praise where it is due. Fay’s Boatyard has earned my business going forward.

05-25-2010, 02:38 PM	#5
jrc Senior Member Join Date: Apr 2004 Location: NH Posts: 2,689 Thanks: 33 Thanked 439 Times in 249 Posts	Thanks Kracken, it's good to hear good reviews. People are always ready to write when they are steamed, takes extra effort to write when things go well. If I see a stopped boat I usually don't stop or even go over and check it out unless someone is waving. Maybe I should. I think I would stop if it was especially quiet (Early May or late October). But during the normal days I just figure the peole stopped for a swim. Now hatches open and smoke coming out should draw somebody's attention.