Issue with Fays service dept

Belmont Resident · 10-02-2009, 01:40 PM

No the problem was found to be wear & tear with the initial failed gimbal bearing being due to the grease tube being pulled out of the bearing housing which allowed water to enter and eventually lock it up with rust.
As to all who have had good service I'm happy for you personally before this I'd not heard anything bad about them and they sell this brand of boat.
Honestly if I had not seen the problems I would not believed they could be overlooked.
But I saw where the hose clamp on the belows was not installed in the original place but instead installed back to far so it was not grabbing on anything under the belows.
Then I lifted up on the outdrive myself and saw that the bushings were almost worn thru as well as the wire hanging from the sensor beneith the outdrive that has to do with anti corrosion.
I also understand that you sometimes get tunnell vision and focus on one thing instead of sometimes looking for what is staring you in the face.
What pissed me off the most was the mechanics total lack of care when I confronted him about my wifes cover being stretched to the limit because they neglected to reinstall the pole.
Also the boat was again brought to them either 3 or 4 times and none of the problems mentioned were noticed.
I'm sorry but I just cannot find anything good to say about the experiance.

Yosemite Sam · 10-02-2009, 02:22 PM

Quote:

Originally Posted by Belmont Resident

No the problem was found to be wear & tear with the initial failed gimbal bearing being due to the grease tube being pulled out of the bearing housing which allowed water to enter and eventually lock it up with rust.
As to all who have had good service I'm happy for you personally before this I'd not heard anything bad about them and they sell this brand of boat.
Honestly if I had not seen the problems I would not believed they could be overlooked.
But I saw where the hose clamp on the belows was not installed in the original place but instead installed back to far so it was not grabbing on anything under the belows.
Then I lifted up on the outdrive myself and saw that the bushings were almost worn thru as well as the wire hanging from the sensor beneith the outdrive that has to do with anti corrosion.
I also understand that you sometimes get tunnell vision and focus on one thing instead of sometimes looking for what is staring you in the face.
What pissed me off the most was the mechanics total lack of care when I confronted him about my wifes cover being stretched to the limit because they neglected to reinstall the pole.
Also the boat was again brought to them either 3 or 4 times and none of the problems mentioned were noticed.
I'm sorry but I just cannot find anything good to say about the experiance.

I have been trying to understand exactly what the initial problem was/is with the outdrive. You seem to dwell so much on the things that do not relate to the initial problem that I can’t figure out what the problem really is.
Would it be possible to start over and go into detail as to what the problem is/was with the outdrive.
For someone who say’s they are very detail in how they do things, you haven’t done a very good job explaining the initial problem and fix with the outdrive. Your emotions are getting in your way and it is affecting the way you are explaining the real problem.

NoBozo · 10-02-2009, 07:56 PM

I have to concur with YS. I think the great majority of "Boaters" have no clew HOW mechanical stuff works (and why should they?) and they get frustrated and start throwing stuff around.... to see what sticks to the wall. When they start talking to Second Partys...things just get more complicated.... If the second party says the right things, he has a NEW client.

In this case: An example of the frustration is the "Cover" without the "Pole" thingy. Who cares about a stinkin cover? . A stretched cover is not going to have any effect on the solution to an outdrive that is clunking.

Drive lift cylinder bushings that have a 1/4 inch of play...?? That has nothing to do with outdrive "clunking" and IF this description were TRUE...the cylinders WOULD NOT WORK at all.

I have deep sympathy for people who are not technically inclined because in my opinion they are definitely TARGETS for unscrupulous "Technicians". I think Fays is NOT one of these. I have delt with boat dealers/service technicians off and on, over the past 40 years and my experience has been pretty much NEGATIVE. Because of that experience, I do almost ..all my own work. My most recent experience has been with FAYS...and the experience has been...POSITIVE.

NB

BroadHopper · 10-05-2009, 03:01 PM

Having lived in Fay's neighborhood for years, my Dad and I have used the service dept a number of times. We had pretty good luck with them. And the few times we had to go back, they fix the problem without charging extra.
I have seen it is common practice for marinas to take parts out of other boats when a new one is not available. They know that customers want to be back on the water ASAP.
It is tough to get a good mechanic. Once you find one, you should stick to that mechanic, even if he change marinas. The mechanic that my family rely on have retired from Fay's Boatyard and I have found another one I trust at another marina.
Having said that, I have not been to Fay's for years. he may have lost good mechanics and I am sure he will find better ones. Everyone has their ups and downs.

NoBozo · 10-05-2009, 07:51 PM

Quote:

Originally Posted by BroadHopper

I have seen it is common practice for marinas to take parts out of other boats when a new one is not available. They know that customers want to be back on the water ASAP.

I had a situation 25 years ago when my wife and I were touring Eastern Canada on a new 1983 Yamaha Venture motorcycle. The alternator died @ around 12,000 miles on the odometer. It was in Remouski, Quebec. I found a Yamaha dealer who was closed for "Inventory" that day. He took me in....he didn't speak English but his wife did. They called all over Eastern Canada for the part...on a weekend..to no avail.

The dealer had a local bike in for service with the desirable part and called the owner and asked if he could "borrow" the part. The owner said YES. We were on our way a few hours later. COST..?? NOTHING. The dealer said the Yamaha Warranty would cover it AND the "borrowed" part on the other guys bike would be replaced as well.

When I got home, Yamaha had come up with a FIX for a Design Problem and replaced my alternator again with the NEW Modification. Again..FREE

When I finally sold the motorcycle.....it had 145,000 miles on it.

NB

PS: There are some good eggs out there.

VitaBene · 10-07-2009, 03:26 PM

BR, It sounds like you had a bad experience and that is too bad. Boat service is one of those things in life that requires the most trust. Fays did not earn yours so you have to move on (best of luck with your next mechanic). The cover issue is ridiculous- they don't replace poles?? You should get your boat back how you brought it in and it should be as clean or cleaner.

On the other hand, the majority support the quality of work at Fay's and that is good. If I were in the market for a mechanic, I would try them out.

brk-lnt · 10-07-2009, 07:39 PM

Quote:

Originally Posted by NoBozo

In this case: An example of the frustration is the "Cover" without the "Pole" thingy. Who cares about a stinkin cover? . A stretched cover is not going to have any effect on the solution to an outdrive that is clunking.

I think that point of that statement originally was to convey a general lack of professionalism and concern for the integrity of the customers boat on the part of the service department.

Sure, the cover has nothing to do with the outdrive directly. But, how the technician deals with the minor details can tell you a lot about their overall approach to problem solving and troubleshooting.

NoBozo · 10-08-2009, 09:42 AM

Quote:

Originally Posted by brk-lnt

I think that point of that statement originally was to convey a general lack of professionalism and concern for the integrity of the customers boat on the part of the service department.

Sure, the cover has nothing to do with the outdrive directly. But, how the technician deals with the minor details can tell you a lot about their overall approach to problem solving and troubleshooting.

Very good point. I was just commenting on the cover seeming to be a big distraction to the poster.. small details ARE also important for just the reason you suggested. NB

10-02-2009, 01:40 PM	#1
Belmont Resident Senior Member Join Date: Apr 2004 Location: Belmont NH but prefer Jackman Maine Posts: 1,857 Thanks: 491 Thanked 410 Times in 251 Posts	insurance did not cover No the problem was found to be wear & tear with the initial failed gimbal bearing being due to the grease tube being pulled out of the bearing housing which allowed water to enter and eventually lock it up with rust. As to all who have had good service I'm happy for you personally before this I'd not heard anything bad about them and they sell this brand of boat. Honestly if I had not seen the problems I would not believed they could be overlooked. But I saw where the hose clamp on the belows was not installed in the original place but instead installed back to far so it was not grabbing on anything under the belows. Then I lifted up on the outdrive myself and saw that the bushings were almost worn thru as well as the wire hanging from the sensor beneith the outdrive that has to do with anti corrosion. I also understand that you sometimes get tunnell vision and focus on one thing instead of sometimes looking for what is staring you in the face. What pissed me off the most was the mechanics total lack of care when I confronted him about my wifes cover being stretched to the limit because they neglected to reinstall the pole. Also the boat was again brought to them either 3 or 4 times and none of the problems mentioned were noticed. I'm sorry but I just cannot find anything good to say about the experiance.

10-02-2009, 07:56 PM	#3
NoBozo Senior Member Join Date: Jun 2008 Location: Portsmouth. RI Posts: 2,231 Thanks: 400 Thanked 460 Times in 308 Posts	I have to concur with YS. I think the great majority of "Boaters" have no clew HOW mechanical stuff works (and why should they?) and they get frustrated and start throwing stuff around.... to see what sticks to the wall. When they start talking to Second Partys...things just get more complicated.... If the second party says the right things, he has a NEW client. In this case: An example of the frustration is the "Cover" without the "Pole" thingy. Who cares about a stinkin cover? . A stretched cover is not going to have any effect on the solution to an outdrive that is clunking. Drive lift cylinder bushings that have a 1/4 inch of play...?? That has nothing to do with outdrive "clunking" and IF this description were TRUE...the cylinders WOULD NOT WORK at all. I have deep sympathy for people who are not technically inclined because in my opinion they are definitely TARGETS for unscrupulous "Technicians". I think Fays is NOT one of these. I have delt with boat dealers/service technicians off and on, over the past 40 years and my experience has been pretty much NEGATIVE. Because of that experience, I do almost ..all my own work. My most recent experience has been with FAYS...and the experience has been...POSITIVE. NB Last edited by NoBozo; 10-03-2009 at 11:51 AM. Reason: (SP)

10-05-2009, 03:01 PM	#4
BroadHopper Senior Member Join Date: Oct 2004 Location: Laconia NH Posts: 5,667 Thanks: 3,282 Thanked 1,132 Times in 814 Posts	Fay's reputation Having lived in Fay's neighborhood for years, my Dad and I have used the service dept a number of times. We had pretty good luck with them. And the few times we had to go back, they fix the problem without charging extra. I have seen it is common practice for marinas to take parts out of other boats when a new one is not available. They know that customers want to be back on the water ASAP. It is tough to get a good mechanic. Once you find one, you should stick to that mechanic, even if he change marinas. The mechanic that my family rely on have retired from Fay's Boatyard and I have found another one I trust at another marina. Having said that, I have not been to Fay's for years. he may have lost good mechanics and I am sure he will find better ones. Everyone has their ups and downs. __________________ Someday may never be an actual day.

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10-07-2009, 03:26 PM	#6
VitaBene Senior Member Join Date: Jul 2007 Location: Moultonborough Posts: 3,644 Thanks: 1,718 Thanked 1,662 Times in 861 Posts	BR, It sounds like you had a bad experience and that is too bad. Boat service is one of those things in life that requires the most trust. Fays did not earn yours so you have to move on (best of luck with your next mechanic). The cover issue is ridiculous- they don't replace poles?? You should get your boat back how you brought it in and it should be as clean or cleaner. On the other hand, the majority support the quality of work at Fay's and that is good. If I were in the market for a mechanic, I would try them out.