Message from Wolfeboro Inn GM

upthesaukee · 09-03-2009, 11:25 AM

Not my personal experience, but that of a very good friend.

He, his wife and another couple went out on the motorcycles about a month ago, and on their way home, stopped in Wolfeboro at the Inn to see how it was after the remodel and all. He said the food was mediocre, and the service was worse. He said he would have to hear some much better things before he would go back (BTW, he is not one that is difficult to please.)

Last week he was at a fundraising function there and there was pork loin and chicken on the menu. The one person at his table that got chicken was served about 20 minutes before the rest of the table got their pork dinners. He waited for everyone else to be served before he started eating, and of course by that time his meal was cold. My friend, his wife, and one other person at the table, when served their pork, found it very difficult to cut, and on closer inspection, found it was literally raw in the center, and had to send their meals back. Once cooked properly, it was ok, not great but ok...satisfactory. Then on to dessert, which was strawberry shortcake. The shortcake seemed to be drop biscuits, which is fine, except they were so hard, it was almost impossible to break them open to eat. Once served dessert, they were asked if they would like coffee, and again that took almost 20 minutes.

All in all, it was not a good experience, and he absolutely will not go back.

I told him about the positive comments overall of late, and he just shrugged his shoulders. Not one person at the table (I think he said there were nine) had a positive overall comment about the meal and service, and all said they would not go back to have dinner.

So, there must be good days, and there must be bad days

.

RLW · 09-03-2009, 01:18 PM

May I ask, how does one restaurant get so many mixed reviews. It goes anywhere from a 1 to a 10. Is it our own tastes buds and the way they differ and expectations as to how we are waited on? I just don't figure.

SumoDog · 09-03-2009, 03:00 PM

Interesting about previous post - I was actually at that same fundraiser - and I guess our table got lucky becuase both our pork and the shortcake were pretty good (along with the table beside us and behind us) - for function food - we were not expecting a gourmet meal at a fundraiser that I am sure the Inn cut the Organization a break for. I always take second hand comments with a grain of salt - unless you experience it yourself - I think you should hold your comments to yourself - but I guess if more people thought that way - there would be many fewer posts on this forum.

ILoveWinnipesaukee · 09-03-2009, 05:50 PM

Quote:

Originally Posted by RLW

May I ask, how does one restaurant get so many mixed reviews. It goes anywhere from a 1 to a 10. Is it our own tastes buds and the way they differ and expectations as to how we are waited on? I just don't figure.

I would have to say that reviews like this place has received is like anything else, we all have different opinions as to what good service is. We also do not all go the same day of the week and the head cook I am sure only works 5 of the 7 days, so maybe on the off day is the bad reviews, or maybe the service is better when certain wait staff work, or when different managers are on. Just my humble opinion

secondcurve · 09-03-2009, 10:17 PM

I've had both lunch and dinner at the bar in the past month. The first time several weeks back the service was very good. This week the service was terrible. In both instances the food was good to very good. I am amazed at how this restaurant can't get it together from a service perspective. You would think that after spending $4MM on remodeling they would be able to deliver consistently excellent service. Especially considering the fact unemployment is approaching 10%.

My advice to the GM is simple. Spend some time at Legal Seafoods, The Corner House Inn, The Woodshed or The Restaurant. Trust me, you will learn something if you pay attention.

My guess is that this corporation is financially strapped after making a "top of the market investment" and a as result they simply don't have the resources to deliver average to above average service.

I'm done with the Wolfeboro Inn for at least 6-months.

RLW · 09-04-2009, 06:02 AM

School and college is back now so things may change regarding the service.

Heaven · 09-04-2009, 12:42 PM

Quote:

Originally Posted by RLW

School and college is back now so things may change regarding the service.

We can hope

Bluebell · 09-04-2009, 11:47 PM

I know this restaurant has gotten many mixed reviews since the renovation, but my family and I have been there three times since the renov and we have been very pleased each time. Tonight, we had the turkey pot pie, grilled vegetable pasta primavera and the 1/2 chicken with fixings. All of the dishes were served within a reasonable time and all were hot and delicious.

09-03-2009, 11:25 AM	#1
upthesaukee Senior Member Join Date: Jan 2003 Location: Alton Bay Posts: 5,616 Blog Entries: 2 Thanks: 2,483 Thanked 1,988 Times in 1,088 Posts	good days, bad days Not my personal experience, but that of a very good friend. He, his wife and another couple went out on the motorcycles about a month ago, and on their way home, stopped in Wolfeboro at the Inn to see how it was after the remodel and all. He said the food was mediocre, and the service was worse. He said he would have to hear some much better things before he would go back (BTW, he is not one that is difficult to please.) Last week he was at a fundraising function there and there was pork loin and chicken on the menu. The one person at his table that got chicken was served about 20 minutes before the rest of the table got their pork dinners. He waited for everyone else to be served before he started eating, and of course by that time his meal was cold. My friend, his wife, and one other person at the table, when served their pork, found it very difficult to cut, and on closer inspection, found it was literally raw in the center, and had to send their meals back. Once cooked properly, it was ok, not great but ok...satisfactory. Then on to dessert, which was strawberry shortcake. The shortcake seemed to be drop biscuits, which is fine, except they were so hard, it was almost impossible to break them open to eat. Once served dessert, they were asked if they would like coffee, and again that took almost 20 minutes. All in all, it was not a good experience, and he absolutely will not go back. I told him about the positive comments overall of late, and he just shrugged his shoulders. Not one person at the table (I think he said there were nine) had a positive overall comment about the meal and service, and all said they would not go back to have dinner. So, there must be good days, and there must be bad days. __________________ I Live Here... I am always UPTHESAUKEE !!!!

09-03-2009, 01:18 PM	#2
RLW Senior Member Join Date: Jul 2002 Location: Alton Bay on the mountain by a lake Posts: 2,023 Thanks: 563 Thanked 444 Times in 311 Posts	May I ask, how does one restaurant get so many mixed reviews. It goes anywhere from a 1 to a 10. Is it our own tastes buds and the way they differ and expectations as to how we are waited on? I just don't figure. __________________ There is nothing better than living on Alton Mountain & our grand kids visits.

09-03-2009, 03:00 PM	#3
SumoDog Member Join Date: May 2009 Posts: 22 Thanks: 0 Thanked 4 Times in 3 Posts	Fundraiser at Inn Interesting about previous post - I was actually at that same fundraiser - and I guess our table got lucky becuase both our pork and the shortcake were pretty good (along with the table beside us and behind us) - for function food - we were not expecting a gourmet meal at a fundraiser that I am sure the Inn cut the Organization a break for. I always take second hand comments with a grain of salt - unless you experience it yourself - I think you should hold your comments to yourself - but I guess if more people thought that way - there would be many fewer posts on this forum.

09-04-2009, 06:02 AM	#6
RLW Senior Member Join Date: Jul 2002 Location: Alton Bay on the mountain by a lake Posts: 2,023 Thanks: 563 Thanked 444 Times in 311 Posts	School and college is back now so things may* change regarding the service.* __________________ There is nothing better than living on Alton Mountain & our grand kids visits.

09-04-2009, 11:47 PM	#8
Bluebell Senior Member Join Date: Feb 2009 Location: Wolfeboro Posts: 74 Thanks: 19 Thanked 14 Times in 10 Posts	I know this restaurant has gotten many mixed reviews since the renovation, but my family and I have been there three times since the renov and we have been very pleased each time. Tonight, we had the turkey pot pie, grilled vegetable pasta primavera and the 1/2 chicken with fixings. All of the dishes were served within a reasonable time and all were hot and delicious. Last edited by Bluebell; 09-05-2009 at 09:23 PM.

09-03-2009, 10:17 PM	#5
secondcurve Senior Member Join Date: Jan 2005 Posts: 2,129 Thanks: 1,358 Thanked 564 Times in 291 Posts	I've had both lunch and dinner at the bar in the past month. The first time several weeks back the service was very good. This week the service was terrible. In both instances the food was good to very good. I am amazed at how this restaurant can't get it together from a service perspective. You would think that after spending $4MM on remodeling they would be able to deliver consistently excellent service. Especially considering the fact unemployment is approaching 10%. My advice to the GM is simple. Spend some time at Legal Seafoods, The Corner House Inn, The Woodshed or The Restaurant. Trust me, you will learn something if you pay attention. My guess is that this corporation is financially strapped after making a "top of the market investment" and a as result they simply don't have the resources to deliver average to above average service. I'm done with the Wolfeboro Inn for at least 6-months.

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