The Lobster Pound

mike ray · 08-05-2009, 06:25 PM

I was just offering explanations to why our roofdeck wasnt open, and why our food is priced the way it is. My tone wasnt meant to be combative or defensive. As far as the posts go, that was one post about a month ago. we havent had any action on the forum good or bad for a while now. That leads me to believe things are going pretty well seeing as how most of what gets reported on the forum is negative. being at the pound each day, I get the customers feedback instantaneouesly and as I said before, we do make mistakes. servers do make errors and so does the kitchen, but you said its a common theme at the pound, and I'm saying it's just not the case. When you do the amount of volume we do it is impossible to make everybody happy. Some customers you cant make happy no matter what you do.
In your case, yes, the server did make mistakes.Those are problems that happen everyday in every resturant and we will work hard to stay on top of them.

sa meredith · 08-05-2009, 06:45 PM

No. Not a restaurant owner. In fact, as of 8/31, an unemployed sales manager.
What I did post was that my wife was GM and a minority owner of a restaurant that indeed has a location in the lakes region.
I have also posted that I have visited your place (LP) with another GM and minority owner of the restaurants, that could not say enough about how great your place was. He was impressed by every aspect of LP. The building, the outdoor bar, the food, the service. In fact, Mike, please re-read post #127 of the following thread:
http://www.winnipesaukee.com/forums/...ead.php?t=6155

Anyway, I've never had a bad thing to say. I like LP quite a bit.
And to be honest, my post today was 50/50 negative/positive. How many times did I say the food was great?
It's all good Mike...no more negative LP stuff from me.
I'll be back, when the outdoor bar is open.

Allday · 08-05-2009, 10:36 PM

Ate there last Sunday the food was excellent, thanks Mike and team

08-05-2009, 06:45 PM	#2
sa meredith Senior Member Join Date: Jun 2007 Posts: 986 Blog Entries: 1 Thanks: 32 Thanked 352 Times in 137 Posts	no No. Not a restaurant owner. In fact, as of 8/31, an unemployed sales manager. What I did post was that my wife was GM and a minority owner of a restaurant that indeed has a location in the lakes region. I have also posted that I have visited your place (LP) with another GM and minority owner of the restaurants, that could not say enough about how great your place was. He was impressed by every aspect of LP. The building, the outdoor bar, the food, the service. In fact, Mike, please re-read post #127 of the following thread: http://www.winnipesaukee.com/forums/...ead.php?t=6155 Anyway, I've never had a bad thing to say. I like LP quite a bit. And to be honest, my post today was 50/50 negative/positive. How many times did I say the food was great? It's all good Mike...no more negative LP stuff from me. I'll be back, when the outdoor bar is open.

08-05-2009, 10:36 PM	#3
Allday Junior Member Join Date: Jan 2008 Posts: 6 Thanks: 1 Thanked 3 Times in 1 Post	great Chicken & ribs @ the LP Ate there last Sunday the food was excellent, thanks Mike and team

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08-05-2009, 06:25 PM	#1
mike ray Member Join Date: Jul 2008 Posts: 40 Thanks: 3 Thanked 31 Times in 9 Posts	just an explaination I was just offering explanations to why our roofdeck wasnt open, and why our food is priced the way it is. My tone wasnt meant to be combative or defensive. As far as the posts go, that was one post about a month ago. we havent had any action on the forum good or bad for a while now. That leads me to believe things are going pretty well seeing as how most of what gets reported on the forum is negative. being at the pound each day, I get the customers feedback instantaneouesly and as I said before, we do make mistakes. servers do make errors and so does the kitchen, but you said its a common theme at the pound, and I'm saying it's just not the case. When you do the amount of volume we do it is impossible to make everybody happy. Some customers you cant make happy no matter what you do. In your case, yes, the server did make mistakes.Those are problems that happen everyday in every resturant and we will work hard to stay on top of them.