Winnipesaukee Forum - View Single Post - Bad Experience The Bob House Restaurant/Moultonborough

EricP · 08-02-2009, 06:56 PM

I grew up in retail in a family business and the single biggest take-away lesson is that you never ever ever lose control or argue in front of a customer for any reason whatsoever. Arguing with a customer is different and involves using a lot of tact, but you still don't lose control of yourself.

KonaChick has clearly stated her daughter was wrong. The incident was identified by other customers, at that point someone should have just spoken with the parents and never directly addressd the children. The parents should have then spoken with the children with management observing and providing input/evidence if needed.

Life throws situations at you and it's not that these things happen, it's how you deal with them that shows and tests your character. I believe the owner handled the situation poorly and that speaks volumes.

08-02-2009, 06:56 PM	#58
EricP Senior Member Join Date: Mar 2007 Posts: 329 Thanks: 28 Thanked 11 Times in 7 Posts	I grew up in retail in a family business and the single biggest take-away lesson is that you never ever ever lose control or argue in front of a customer for any reason whatsoever. Arguing with a customer is different and involves using a lot of tact, but you still don't lose control of yourself. KonaChick has clearly stated her daughter was wrong. The incident was identified by other customers, at that point someone should have just spoken with the parents and never directly addressd the children. The parents should have then spoken with the children with management observing and providing input/evidence if needed. Life throws situations at you and it's not that these things happen, it's how you deal with them that shows and tests your character. I believe the owner handled the situation poorly and that speaks volumes.