Quote:
Originally Posted by chipj29
Believe it or not, but there is a theory that negative feedback is better than no feedback at all.
With negative feedback, the owner has the ability to address the problem and make corrections as appropriate.
With no feedback at all, the owner doesn't know about the poor visit, and can only assume everything is going great.
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Absolutely. Though there may be some fly by's who are vindictive against a particular establishment for one reason or another, I like to think that most posts are honest opinions...good or bad. And yes, a negative review does give the owner an opportunity to see what may be going on when he/she can not be there.
It has been said that a good customer is one who comes back....it's also said that a great customer is one who provides honest feedback to an owner to give him an opportunity to improve.
But at the end of the day, some restaurant owners get it....some don't...c'est la vie!