Quote:
Originally Posted by hd333
Very easy.
Host/Hostess is honest with the customer.
Tell them the open table has a party coming in at 7:00 and if they would like the table they need to be out by 7 and that you will do everything in your power to expedite their food coming out. Let the customer decide if they simply want to eat or if they wanted to be there for a while.
Don't say you can have the table but you have to eat fast, give them some background.
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I agree it's easy if the host is honest and smiles. But I think 45 mins is too tight, so I'd tell the 6pm arrivals that I'm sorry but that table is reserved, and I'd give them a business card with a phone number so that next time they can call.
This situation is very different than the complaints above