I've run my own business for over 40 years and I can tell you that it's impossible to please everyone. I always think of the line in the movie "Road House", "be nice until I tell not to be nice". There are just some people that are impossible to please and will push you to the limit no matter how nice you are.
As a customer I'm not a complainer in public unless provoked. If I don't like an establishment I just don't go back. There are plenty of others businesses that will gladly take my hard earned money.
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