Quote:
Originally Posted by John Mercier
Since no two people are alike... treating everyone the same makes no sense.
I have customers that set an appointment, I have customers that simply walk in and demand service.
I have customers concerned with the quality and options of a product, and customers just looking for the thing that can be attained the faster or the cheapest.
I have customers that just left a Big Box with off the shelve pricing, looking for a special order quote to match that product, and want is at a discount. When I tell them that it can not be matched... they will not take my word for it and demand a computerized quote - that takes time for a sale that will never happen. Time that cannot be allocated to another customer waiting for something that they will purchase.
I have customers that demand to know what their contractor paid for product, because they do not trust the contractor they hired.
Believe me, if people spent just a few more minutes thinking about those other customers... then it would be easier to treat everyone the same.
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Again an interesting perspective.
I don't know what your business is, and I guess it really doesn't matter, but its clear you are passionate about making your business successful, and ultimately succeed or fail, you are the one who must live with the outcome of your decisions.
If you succeed and in any part because you banned Mercedes from parking at your business because some of your customers demanded it, and you can live with the compromise (and maybe even agree with it) all I can say is congratulations.
If you succeed in spite of your not bowing down to some customers unreasonable demands I applaud you.
Yours is but one business and one perspective and one example. Thankfully there are many others and many who would not ban Mercedes parking on their lot, or people of color (even before it was the law) or imposing other seeming irrational restrictions. But in truth yours is the more common practice, thats why positive change takes so long. Thankfully there are people with perspectives bigger than the bottom line profit of any given day and they make more balanced decisions. And thats where I will continue to take my business, and I will attempt to continue to avoid the elitist people and businesses among us who would impose arbitrary restrictions.
ATB