Since no two people are alike... treating everyone the same makes no sense.
I have customers that set an appointment, I have customers that simply walk in and demand service.
I have customers concerned with the quality and options of a product, and customers just looking for the thing that can be attained the faster or the cheapest.
I have customers that just left a Big Box with off the shelve pricing, looking for a special order quote to match that product, and want is at a discount. When I tell them that it can not be matched... they will not take my word for it and demand a computerized quote - that takes time for a sale that will never happen. Time that cannot be allocated to another customer waiting for something that they will purchase.
I have customers that demand to know what their contractor paid for product, because they do not trust the contractor they hired.
Believe me, if people spent just a few more minutes thinking about those other customers... then it would be easier to treat everyone the same.
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