Quote:
Originally Posted by brk-lnt
So, in other words you're impressed that they prioritized repairing their equipment to deliver the service you were paying for?
It doesn't take much to impress you, does it?  |
It's a freakin' cable company...with guys in vans that are no more than sub-contractors. Some take their job seriously, some do as little as possible, and are drinking Bud by 4:50 everyday.
I called at 3ish...knowing the blue collar world pretty much shuts down at 5 these days. And, who knows, the workers may indeed be union, and are forbidden from lifting a finger after 5. When I called at 3, if someone had been out the next morning by 9, THAT would have impressed me. The fact that she got a tech to call my cell, and come out after his final scheduled service call of the day was complete...and I was up and running by 6 (after calling at 3) was pretty good, I thought. Was I impressed? Well, I certainly appreciated the effort. And the tech earned himself a 10 spot for the trouble.
Let's face it...losing cable is not an emergency...like heat, electricity, or hot water. It's TV, after all. A problem called in at 3, and dealt with the next morning, would have to be considered adequate by any reasonable customer. I felt like she went above and beyond so I could watch a stupid baseball game.