Quote:
Originally Posted by sa meredith
I called, and after being told I could get a service call, tomorrow, I explained I needed cable THAT evening, and the woman actually listened ot my story. She said, OK, hang up, and wait for a call at 5ish, and a tech would call me and come by. Sure enough, 4:45, phones rings, guys shows up, TV ready by 6. So...even though I agree with many of the gripes posted here, I owe them one. So with today's kind words, we're square.
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I have found, that very often, if you are persistent enough, AND REMAIN POLITE, the "worker bees" in most service industries will try to find a way to be helpful. The problem really gets to be that too many companies have really cut down on the number of "worker bees".
I did stay on hold with Metrocast tonight for more than an hour, I ended up with a very nice, lady that helped get my DVR's up and running. She told me they were buried with phone calls. She explained that they have to reprogram each DVR and Set Top Box, one at a time, and each one "can" take up to 20 minuets to clear the old settings and install the updated new settings and software.