Quote:
Originally Posted by Cal Coon
I would think that if the owner of the marina where you bought your boat had any integrity at all, he would be so embarrassed and ashamed of Sea Ray for the way they have treated you, that he would be doing everything in his power to assist in correcting all the wrongs that have been done to your boat even if it means taking a loss to resolve your problem(s) so that at the very least he can salvage his own reputation. How many times can he allow Sea Ray to treat his customer's like this and he not stand behind his sales??? If I were him, and Sea Ray was treating my customer's like this, I would tell Sea Ray to come get their boats off my property!!
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Absolutely—I would've taken the boat back long ago and dealt with Sea Ray to get it fixed and then sold it when I was confident it was good. That's Business 101 though, according to a friend who works in customer service for an American auto maker, "everything's a spreadsheet with an acceptable level of error."
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