A lot of it is also scheduling material lead times.
DIYers on smaller remodeling and replacement projects will generally set up an appointment with a salesperson. That gives them more time to work through what products will meet their lead time expectations and fit their budget.
A lot of the accounts of record work with outside salespeople, so sometimes the vendors can be switched to accommodate their customers' requests, other times they can't. The contractor just needs to adjust their schedule to the material lead times, and that has been hit or miss lately.
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