I was having a ton of issues this past weekend at my place in Wolfeboro with my ABB internet (internet would just go away sporadically, no rhyme or reason). Finally got through to tech support, lots of back and forth information. Still not fixed so someone is coming out next week.
Anyway, one of the techs told me to go to the ABB Facebook page and use the messenger feature to chat with ABB. She said that it's a direct connect to technicians that monitor that page. I tried it and while it wasn't blazing fast, it was better than sitting on hold for 90 minutes just to talk to someone and I got a back and forth. Still didn't fix the issue... Plus, you can save the message thread so you have a record of what you were told...
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