Many service companies are having customer satisfaction issues.
Between covid absenteeism, covid precautions and a labor shortage it should be no surprise that the USPS is performing below its usual lack luster level.
I think they should charge more for the parcel deliveries they complete.
I saw an ad on TV for UPS hiring temporary delivery people.
It offered $21/hr and a stipend for personal vehicle use.
The USPS likely has similar labor needs not being met.
Improved management can improve results but staffing shortages are a difficult reality today.
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