I don't get surprised when I hear negative stories. After dealing with numerous marinas on both Lake Winni and Winnisquam they all equally have their bad apples. I've had awesome sales experience which followed up with HORRIBLE service and then other places horrible sales with great service and some that were just all around horrible or all around great.
Sadly I think we live in a time where we need them more than they need our business so "losing" a customer and fearing some bad internet reviews is no sweat to them anymore. If we were in hard times it may be different but the industry isn't hurting right now.
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