It's not just marinas. Everyone has a hard time delivering what they see as bad news but it always makes the situation worse.
Most businesses, and especially seasonal ones, want as much business as possible so they say yes to everyone but then invariably get overwhelmed.
A simple call or email or text is so easy but hiding seems to be the default.
Maybe I'm old school but I have been working on a long term project and getting near the end but taking way longer than it should. Emailed stakeholders and said "this is way more complicated than I thought and is taking a lot longer than I thought. I can't give a good time estimate right now but be assured I am doing all I can. Let me know if you have any specific questions"
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