Quote:
Originally Posted by twentworth12
I'm looking for a sanity check on an ongoing boat repair.
I bought a 2014 Cobalt R3 from Goodhue Hawkins in late May. The boat was in good condition but on my first trip I found two issues: 1) The fuel gauge and speedometers weren't working and 2) There were a bunch of blown speakers. Goodhue Hawkins offered to fix these for free.
So, I left the boat with them on May 30th for the repair and they've had it the entire time outside of one weekend. But today I learned that they still haven't made any progress and they can't give me a timeline.
- Does it usually take this long to get a boat fixed at a dealer?
- Is poor communication the norm with boat dealers? I've had to relentlessly call and text Goodhue Hawkins almost daily to get updates (and of course, there are none).
- Is there anything I can do to speed this process up?
I'm pretty frustrated with Goodhue Hawkins but I wanted to get some feedback before I escalate.
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I used to go there a lot, when I was a new boater, because it was local.
I never had a service or repair that wasn't billed twice (the second bill sent after payment was received). Perhaps they have a lot of customers who have someone else pay their bills, and occasionally the double billing gets missed.
I've been a happy customer at Lane's End in Melvin Village for 10+ years.