Quote:
Originally Posted by bigdog
I had this same conversation 2 months ago, and they said they would reinstate my plan for a year, and they only did this for the last 2 months. . . . If they do it to me, how many more thousands are also being affected in this manner.
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A great many. Trying to communicate with these companies is maddening. When I wanted to change my Fairpoint plan some years ago, they outright lied to me over and over. A CS rep would say, "Your total cost will be $60 a month." The next bill would be $90, but you have no proof of what anyone tells you. Don't bother asking "Don't you honor what your CS reps tell customers?" The answer will always be, "No, not if the rep made a mistake." There is no honesty or decency in business anymore.