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Steveo · 10-12-2012, 12:24 PM

All I am saying is, if I was going to buy a business I would certainly want to know, even if it is a best guess as to what will happen with the employees and customers. You are not going to go into it blind. I new owner will not "take the word" of the old owner that all his customers will stay. As the new owner I would want to reach out to my customers to find out what they like or don't like and to assure them that things will not change or will get better, simply to gauge how many will stay. If someone has to sell because they are in financial trouble then I don't think the customer is going to worry that new blood and money are coming in to fix things up. In almost all cases customers don't leave upon news of selling, they will wait to see what the new organization will bring.

10-12-2012, 12:24 PM	#62
Steveo Senior Member Join Date: Apr 2004 Posts: 523 Thanks: 47 Thanked 123 Times in 63 Posts	The new owner will want to know All I am saying is, if I was going to buy a business I would certainly want to know, even if it is a best guess as to what will happen with the employees and customers. You are not going to go into it blind. I new owner will not "take the word" of the old owner that all his customers will stay. As the new owner I would want to reach out to my customers to find out what they like or don't like and to assure them that things will not change or will get better, simply to gauge how many will stay. If someone has to sell because they are in financial trouble then I don't think the customer is going to worry that new blood and money are coming in to fix things up. In almost all cases customers don't leave upon news of selling, they will wait to see what the new organization will bring.