I understand the 'huh?' about gratuity being included in spa services, but I offer this thought; typically when you book your appointment for spa treatments you are giving a credit card to hold your reservation, similar to a hotel reservation. Once you've received your treatment it is lovely to be able to unwind, dress, and leave with a simple thank you to the front desk - no awkward fiddling with cash, tracking down your therapist, etc. When I go to the spa I love that everything is just taken care of. Maybe that is the thought behind gratuity included?
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