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Originally Posted by RLW
What happens if one fines this all out after the 16th of July and the rates go from $5 to $27 + shipping, which of the rates do they get charged.
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Good question. I reordered mine after the July 16th and the web site still said (and still does say) $5 per transponder. If my credit card is charged the higher amount, I will either call ez pass and see what they do or problably just dispute that portion of the charge with the credit card company (easier for me).
BTW I had used their web based customer support. I posted the question about not getting the transponders and the account # not working. That was last Thursday. It's Wednesday and I have not received a response. Again, lousy customer service. If they can't answer the emails with a couple of days they should not have the channel. It just makes customers frustrated.