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Originally Posted by jonr
To those of you who have not received your transponders yet. I was in the same boat. I ordered mine on the website on June 26.
My credit card had not been charged as of yesterday (July 18).
I went to the ezpassnh web site and tried to login. The error message I got said my account number could not be found.
I called this morning (1-877-643-9727) and ignored the message that says "don't ask about your transponder status, we're busy and you'll get it soon". The person I spoke to confirmed my suspicions. I had registered just before the New York flood at their hosting site. Anyone who registered on June 26 was lost. (Perhaps other dates as well, I'm not sure).
So I re-registered and we'll see what happens.
I think it is terrible customer service to tell people not to check their status when you know orders have been lost. They could at least have a FAQ or other message on the homepage saying if you registered on such and such dates, and your credit card wasn't charged, and you can't login to your account, call us or just re-register.
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What happens if one fines this all out after the 16th of July and the rates go from $5 to $27 + shipping, which of the rates do they get charged.