I have to agree strongly with Chip, there is no way you can possibly be 100% ready for what's coming through that door. It can be nothing short of disasterous even after hours, days and weeks of careful, meticulous planning. Not to mention something as stupid as a glitch in the POS or a chef who forgot to eat their Wheaties can screw things up for the entire night. It's a brutal business, and sometimes very unforgiving. Looks like management is on their toes and has identified where they need improvement, that's the key. Also looks like things may be turning around already as NHDOLFAN described a fairly positive experience. Good luck again!
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