I agree with 'relax'
I agree with most of the posts; it was nice for the GM to respond and acknowledge the problems and commit to fix them; and I agree with the posts that comment that perhaps it was premature to open. But I do think some of the posts need to relax and give it a chance to see if the Inn follows through on the commitment to fix the problems. Several of the subsequent posts seem to be looking for punishment for causing bad initial experiences, and express disappointment that the problems aren't being addressed - it sounds like they are being addressed - a new chef being brought in, training for staff, POS system fixed, etc. I'm not sure how realistically the Inn could be held more accountable - they apparently feel accountable and are making changes and public apologies. I'm sure the Inn is already being punished with fewer patrons because of the bad experiences people have had. We twice cancelled plans to go to the Inn after hearing about bad experiences, and most other friends have also stayed away. If they make promises to fix the issues and don't, then too bad for them - but if they are promising to fix them, hopefully everyone will give them a chance.
|