Not what you say but how you say it
sounds like if the lady had been pleasant and not rude, the walk in vs appointment problem would never have come up.
people generally like to be treated a certain way, when you meet those expectations you can actually get away with more than you should, when you fall short you can hardly do anything right
that being said, I do not know what the norm for edicate and pleasantries is for a tatoo parlor
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