You are all missing the point. It wasn't just about the appointment. When you walk in to an establishment you expect to be treated with some courtesy and respect. She was rude from the moment we walked in there by barely acknowledging us.
When I called to make the appointment she said it wouldn't be a problem because she didn't have anything booked all day. I then called around 5 and told her that we would be a little late, she replied that it was no problem, she was doing a tattoo and she expected to be done around 5:30 so could I come in then? I of course, said yes. (Another appointment made)
Maybe it's just me but when the walk-in came in, I would have told her I would take her but I had an appointment coming in and then I would have asked if she minded if I took care of the appointment for about 10 minutes? It's not my fault she was the only one there but while we were waiting she could have at least apologized....she did not. Like I said above, it's all abot courtesy and treating your customers with respect. At least I called and made another appointment for 5:30 instead of 5. Besides, she rudely informed me that walk-ins come first. What's the point of making an appointment then????
If she had told me that on the phone I probably wouldn't have bothered.
I hate to get into a pissing match but as I said above and in my previous posts, you just don't treat your customers like &*^% as soon as they step through the door. Do I think the world revolves around me? No, I do not, I don't like being treated poorly and when I am a paying customer I deserve to be treated with respect and kindness.
|