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Whimsey · 03-22-2009, 10:50 AM

Thanks for all of your input. thought you might like to know how it ended.

After striking out with everyone in the yellow pages, Google searches and discussed on this thread (no one will touch a Viking fridge), I got Barons to call the Northeast distributor they get their product from. There is one outfit that is an authorized Viking repair service, Delia Inc out of Connecticut (888-884-0389 if someone needs the number). At $149 for the first half hour, they weren't cheap. But their local repair guy, Matt, (who happens to live in Wolfeboro covers all of NH and half of ME) was a pro and knew exactly what the problem was. And at least he showed up, unlike Sears...but that's another story.

Turns out that there is a design flaw in the fridge...Viking over estimated the amount of cold air to put in the fridge side. Solution was to tape over one of the lower ducts and put a redesigned grill over the main blower. Working find now.

You would think Viking would cover this repair since it was a design flaw. Nope. Doubt I'll pick Viking for future appliances. Today I'm just happy to have it fixed.

03-22-2009, 10:50 AM	#9
Whimsey Senior Member Join Date: Aug 2007 Location: Rum Point/West Alton Posts: 196 Thanks: 260 Thanked 37 Times in 24 Posts	All's well that ends well...sort of Thanks for all of your input. thought you might like to know how it ended. After striking out with everyone in the yellow pages, Google searches and discussed on this thread (no one will touch a Viking fridge), I got Barons to call the Northeast distributor they get their product from. There is one outfit that is an authorized Viking repair service, Delia Inc out of Connecticut (888-884-0389 if someone needs the number). At $149 for the first half hour, they weren't cheap. But their local repair guy, Matt, (who happens to live in Wolfeboro covers all of NH and half of ME) was a pro and knew exactly what the problem was. And at least he showed up, unlike Sears...but that's another story. Turns out that there is a design flaw in the fridge...Viking over estimated the amount of cold air to put in the fridge side. Solution was to tape over one of the lower ducts and put a redesigned grill over the main blower. Working find now. You would think Viking would cover this repair since it was a design flaw. Nope. Doubt I'll pick Viking for future appliances. Today I'm just happy to have it fixed.