Quote:
Originally Posted by sea_n_ski
...We tried returning them and Innsfree said "No refunds only store credits"...They handed me the credit...I gave my daughter the money and no I have this worthless credit...
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Regardless of the claims that led to this incident, (as we all remember, there are
three sides to every story) when the poster accepted the credit from the store under their policy of "no refunds" the contract was fulfilled and the implication is, because the poster admittedly accepted the refund, that the poster indeed was the authorized purchaser.
While the poster may not agree with the store's policy, by making a purchase under their terms and then accepting a store credit the poster, under NH consumer laws, has no legal recourse.
As has been pointed out, the AG will not normally get involved in a dispute such as this unless an allegation of criminal intent can be shown. The "no refund" policy at the store indicated, under the conditions stipulated, is a common accepted business practice. And while its not very good for business, there is no law against rudeness. If ths poster wishes to pursue the complaint further, I would sugggest contacting the NH Better Business Bureau
HERE.
When I read complaints such as these, I look for a pattern. If I am not familiar with the poster I may go back and read the poster's history, to see if there is a history of complaining. I also read the whole thread to see if other posters have had the same experience, or experiences of an opposite nature. As always I remain cognizant that a person's perception of an event can be very different than what actually happened.
I have no problem reading someone's opinion of a local business, unless it was malicous in intent. I don't think that was the case here.
That said, and reading of opposite experiences from other posters about the same business, I would be willing to chalk this up as an isolated event and would be willing to shop at this establishment.