I'm a little confused (not saying much)!! If she bought her sisters books as Christmas gifts only to discover that her sisters had already read the books she purchased then why not just go buy some books that her sisters had not read yet and give those to them as their Christmas gifts. While I agree being rude to customers isn't good for business (especially in this economic climate) I'm not sure how a 13 year old is "out" $34 when she could very easily find something different at the store to purchase and give to her sisters for the holiday.
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