Quote:
Originally Posted by Pepper
First and foremost, I wish to extend my most sincere THANK YOU to Phantom Gourmand, Jetskier, GHfromAltonBay, SIKSUKR, IslandLife, Newbiesaukee, Slickcraft, MaidenCove07, and anyone else whom I may have missed listing, who have given us their honest negative feedback! As bizarre as it may sound, that is FAR more important than any positive feedback, and you have provided me with the information I need in order to correct the problems!
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Pepper: I am so impressed with your reply that we will give WP another try.
When we were driving home that evening I commented to my wife that customers are often reluctant to say something negative when asked how the meal was. Maybe a good question would be: "Do you have any suggestions as to how we can improve"?
BTW, when the waitress asked the couple at a table next to us how everything was and got a negative reply, she quietly said sorry and quickly retreated. I don't think that she was ready for or knew how to handle a complaint.